Privacy Policy

Introduction

NarrativePrism, Inc. ("NarrativePrism," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our narrative intelligence platform and related services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the platform.

Information We Collect

Information You Provide

We collect information you provide directly to us, including:

• Account information (name, email address, password)
• Profile information (organization, role, preferences)
• Payment information (processed by our payment provider)
• Communications (support requests, feedback)
• Content you create (saved searches, pinned items, custom configurations)

Information Collected Automatically

When you use our platform, we automatically collect:

• Usage data (features accessed, searches performed, time spent)
• Device information (browser type, operating system, device identifiers)
• Log data (IP address, access times, pages viewed)
• Cookies and similar technologies

Information from Third Parties

We may receive information from:

• Authentication providers (when you sign in with SSO)
• Analytics services
• Public data sources (for narrative and voice intelligence)

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent security incidents
• Personalize and improve your experience
• Comply with legal obligations

Information Sharing

We may share your information in the following circumstances:

• With your consent: We share information when you direct us to do so.
• Service providers: We share with vendors who help us operate our platform (hosting, analytics, payment processing).
• Legal requirements: We may disclose information when required by law or to protect rights, safety, or property.
• Business transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication requirements
• Employee training on data protection

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes.

Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information
• Object to or restrict processing of your information
• Data portability
• Withdraw consent
• Lodge a complaint with a supervisory authority

To exercise these rights, please contact us at privacy@narrativeprism.com.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers.

Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this privacy policy, please contact us at:

• Email: privacy@narrativeprism.com
• Address: [Company Address Placeholder]